5 Easy Steps to Improving Your Security Guard Service
5 Easy Steps to Improving Your Security Guard Service
When property managers hire security guard companies they have a picture in your mind of exactly what their contract security force will look like, but too often what they get isn’t what they envisioned. What we have discovered is that most security guard companies are capable of supplying the support that property managers want, but too often do not due to a lack of ongoing excellent management processes.
Security guard companies are unlike any seller that a home manager usually hires. If you hire a painter, then you are able to see whether or not they are doing their jobs by taking a look at the walls. But when you hire a security guard company, how often can you see whether the guard organization is doing their job including running background checks and drug screenings, providing great training for your guards, and efficiently tracking and supervising your defenses. In most instances they likely are, but it is crucial to employ a system of verification and quality management to ensure that issues connected with the lack of performing these jobs don’t start to occur.
In this guide we will talk five (5) easy actions to improving your security guard service and attaining everything you imagine as your ideal gate house security guard.
Screen Your Guards Qualifications
In most states, guards have been mandated to have a predetermined level of training before they could start working as security guards. If your condition is one of these states, ensure that your security guard organization is compliant.
If you’re in a state where there are no state requirements for shield certificate, then investigate the sort of training that is being provided by your security provider and inquire does it look decent.
It is also your security guard firm performing history and drug screenings on all your guards BEFORE they send them to your property? If they’re, they should be supplying you with verifications. Otherwise, why?
Another superb method to display whether the guard is a fantastic match for your house is to conduct a brief”interview” to get a feel for the guard and to explain your expectations. This first dialogue can tell you a good deal about what to expect from that shield and it provides you an opportunity to request a different shield if you feel that it is essential.
Evaluate Guard Training
Though most security guard companies have a very comprehensive orientation that introduces every shield to the company itself, in many circumstances the guard’s orientation to his delegated land isn’t quite as complete. We predict the orientation for the delegated land”Site Specific Training”. Find out what your website specific training resembles:
• Can it occur at your property?
• Just how long is each new officer educated?
• Just how long can the security firm double lender? (Double banking is the process of having a veteran guard working at precisely the exact same time as the new guard.)
Determine the response to every one of these questions and be certain that they match what you believe is adequate. You should even think about sitting in on your security guard business’s orientation and your website specific training to get an understanding of what goes into preparing a shield to operate at your property.
Review Your Guard’s Supervision
Protect supervision is one of the main factors of good security guard support. When security companies provide poor supervision, there isn’t enough emphasis put on preventing errors, problems, and complaints. Lack of supervision also removes the opportunity for the guard to learn and better understand their responsibilities. If the guards are not being supervised, they start to feel that their job isn’t significant and they start to find themselves as less of a part of the security team. When guards don’t feel as part of your team it generally leads to unacceptable practices such as unprofessional behavior, tardiness, and even theft.
Depending on the arrangement of your contract, onsite managers may not be included. If your contract doesn’t require on-site supervision, how can your security guard firm remotely supervise its guards? Outside the Standard security firm field manager spot checks, the 2 methods of remote supervision that prove most effective are: Officer Tour Tracking Systems
If your guards are required to produce rounds of your property, then a system for monitoring them while on duty is essential. Officer Tour Tracking Systems provide a remote means of tracking the guards while they’re in your property. These monitoring systems allow the security guard company to monitor the log and time the activity of the guards while they’re making rounds to several areas in your property. Most Officer Tour Tracking Systems can generate reports that enable the security guard firm to quickly get an understanding of whether the guard is making rounds. The property manager also needs to be provided with an abridged version of these reports. Manufacturers of such systems include Deggy and Timekeeping Systems, Inc..
Along with Officer Tour Tracking systems, we’ve discovered that having a system for guards to check in frequently with the security guard provider provides a method of making certain that each guard is secure and alert. Using guards check-in frequently together with the security guard company, at least each 30 minutes, guards believe that their safety is important and that being awake and alert is an important part of their job.
Inspect Your Guards
After hours inspections of your defenses are almost always great ways of finding out exactly what is happening with your security as you are not there. Through these inspections, be sure to ask your security guards questions regarding their responsibilities and duties to ensure that they understand their jobs. In fact, we suggest getting your security guards audited regularly, officially (i.e. post review ) and (i.e. secret shopped) by a licensed security adviser as part of your ongoing security program.
Firms like Asymmetric Strategies provide a free service aimed at doing exactly that. Bear in mind, when choosing a security adviser be confident that the adviser isn’t actually a security guard company. If so, your audit is guaranteed to turn up issues with your current security guard company.